At AsianMarketHub.com, we strive to ensure that our customers are completely satisfied with their purchases. If you are not entirely happy with your order, we are here to help.

  1. Return Eligibility

To be eligible for a return, your item must meet the following criteria:

  • The item must be unused and in the same condition that you received it.
  • The item must be in its original packaging.
  • You must have the receipt or proof of purchase.
  1. Return Process

To initiate a return, please follow these steps:

  1. Contact our customer support team at order@asianmarkethub.com or call us at +65-6426-6678 to request a return authorization.
  2. Once your return is authorized, you will receive instructions on how to send your item back to us.
  3. Pack the item securely in its original packaging and include the receipt or proof of purchase.
  4. Ship the item to the address provided by our customer support team.
  5. Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. The refund process may take up to 14 business days to complete.

  1. Shipping Costs

Shipping costs for returning items are the responsibility of the customer. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

  1. Non-Returnable Items

Certain items are non-returnable, including:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items
  1. Exchanges

If you need to exchange an item for a different size or color, please contact our customer support team. We will guide you through the exchange process and ensure you receive the correct item.

  1. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at order@asianmarkethub.com or +65-6426-6678. We will arrange for a replacement or refund as quickly as possible.

  1. Contact Us

If you have any questions about our Returns & Refunds policy, please contact us:

  • Email: order@asianmarkethub.com
  • Phone: +65-6426-6678

Thank you for shopping with AsianMarketHub.com. We appreciate your business and are committed to providing you with the best possible service.